Sale of Goods:
Items will only be posted when payment has been received in full. We will wait for cheques to clear before posting goods. If we suspect that credit cards may be being used fraudulently we reserve the right to postpone sending goods whilst reasonable enquiries are made to ensure credit card is not stolen. We use a secure server for all card transactions and the customers IP address is also logged for security purposes. This is to protect our customers and ourselves from fraud.
Postage & Packing:
Customer will be charged postage during the ‘Check Out’ section of the shopping cart. In general we use weight to calculate postage so that the more you purchase the cheaper the postage becomes (relatively). We use Royal Mail 1st Class post for most small domestic parcels and Royal Mail Standard Parcel service for heavier items. Larger parcels are sent by Courier. We pack all items to a very high standard
This symbol indicates when an item has special postage requirements (e.g. the Freaks Fire Staffs are too long for normal post and are therefore much more expensive to post internationally). In these special cases you are asked to contact us for a quote to post internationally before purchasing, as the shopping cart will not be able to adequately calculate postage for overseas destinations.
All parcels sent within the UK include insurance against loss in transit up to £25.00 as standard. Please select an insured service at ‘Check Out’ if goods require more insurance. International parcels do not include insurance unless insured post is selected at ‘Check Out’.
We will never share your contact information or any other personal details with anyone else, we will not sell or pass on your details to any other agency for any purpose other than the following exclusions, where we are obliged to do so by a law enforcement agency (e.g. the Police or HM Customs and Excise) or where a fraud is believed to have taken place in which case we will co-operate with credit card companies and other affected parties.
We may from time to time contact you, by email only, with news about special offers or new products but you can easily opt out of these emails by unchecking the box in the ‘shopping cart’ during purchase or cancel them at any time later by contacting us.
We want you to be completely happy with your purchase and offer a no quibble full refund guarantee. Items which are returned for any reason other than faulty or incorrect goods are subject to the following conditions:
- All returns must be returned in original unused condition. Items that are soiled or used will void refund.
- Returned items must be packed properly (in original packaging) for secure posting. Items that are damaged during return transit due to inadequate packing will void refund.
- We will refund cost of purchase only - postage costs will not be refunded.
- All returns must be notified within 7 days of delivery or refund will be voided.
- Please contact us before returning any item to obtain return code.
In the event of faulty goods or the wrong goods being sent out due to our error, we will refund postage costs as well as cost of goods. If appropriate we will first offer a replacement or alternative item. Items which are found to have been damaged through abuse, incorrect use or deliberate damage will void refund.